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Enjoy more flexibility with your residential shipments with our new Residential Delivery Release. Your shipments will be delivered even when your recipient is not home, providing greater convenience. And for added peace of mind, you can choose our Residential Signature Required option. In addition, we have enhanced our Hold For Pickup service, which enables you to select the most convenient Purolator shipping location for your recipient.
- How do I know if I am shipping to a residential location?
There will be a Residential Signature Required option available on all residential shipments processed through E-Ship Online. If the Residential Signature Required option is not chosen, OSNR (origin signature not required) will be indicated on the label and the shipment will be released.
- Does residential delivery release apply to all shipments?
Yes, it will apply to all shipments. Purolator’s current signature policy will still apply on Evening Delivery, Dangerous Goods, Chain of Signature (COS), ExpressCheque and Hold For Pickup shipments.
- Will Purolator attempt to obtain a signature for a residential delivery before releasing the shipment?
No - unless the shipper has requested a signature, the driver will release the shipment.
- I live in an apartment; will Purolator deliver shipments to me when I am not at home?
As per Purolator’s current procedures, shipments delivered to apartment complexes will always require a signature, as we will not leave packages in the lobby or common area of an apartment buildings.
- Other than apartment complexes, how will couriers determine whether a location is appropriate for delivery release? Does Purolator have procedures in place?
Purolator drivers will follow our standard SNR/OSNR procedures when delivering packages. Drivers will not leave packages in locations deemed unsafe or in inclement weather where the package may be damaged.
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